My Life as an Agent in a Major Call Center in the Philippines

I have been in the so-called “sunshine industry” for a little over a year now and I must say that life as an agent in a major call center in the Philippines is not all about flowers and sunshine.



Working in this industry means work. Being proficient in English is not enough for you to climb the corporate ladder or be retained in the company. Since the Human Resource Department head always assesses and evaluates our performance, it is a must for us agents to push our efforts every time. We have to give our best every day at work and satisfy our clients. Work is not all fun and games, but to tell you frankly, all the people I have spoken with in my company are happy with the work and service we do. Maybe it’s because of the fact that we feel accountable for the growth of the company. After all, we represent the Philippines in this competitive industry so it is just right for us to represent our country well enough through our skills.

call center Philippines

Despite the tedious work and the crazy shift we have, we do not feel that much stressed with the work that we do because our company offers a lot of activities for us to not be bogged down by stress. We have free dance lessons, voice lessons, outings every month, and lots of bonding activities to nurture our relationship and love for the job. Instead of forcing us to love our jobs, they are finding ways for us to enjoy our team because according to our HR head, the strongest factor that would drive you to do your job well and stay in a company is when you are in good working relations with the people in the company. It is working so far because we are all enjoying our work here in a call center in the Philippines. This enjoyment translates into good output we give our clients. In the end, everybody benefits.

Can Obama Stop Contact Center Offshore Outsourcing?

Call center Asia industries have been shocked when Obama first said that he is against outsourcing. But are call center jobs Asia really have a cause for worry?

BPO including contact center offshore outsourcing jobs everywhere is reported to suffer because of the looming global economic struggle. The new U.S. administrations plan is one that a lot of people are nervous about. President Barack Obama’s strong position on this crisis is well known. Obama wants all the outsourced jobs back into the country to counter the growing joblessness that was created by the recession.

philippine call center



There is nothing wrong with such a sentiment. It does sound like a good plan in fact to bring these outsourced jobs back into a country that desperately needs all the jobs that it needs. But really, this isn’t realistic in the schematic of Globalization.

Corporations, by law, are required to take care of its stockholders’ interest even before its stakeholder, employees, and externalities (externalities are everyone affected by the corporation indirectly). And another thing, corporations are by law, recognized as persons. Thus as a person, a corporation have the right to own, to sue people, etc. Basically a corporation has almost all the rights of a free person. How does this help contact center offshore outsourcing companies?

This means that they have to right to do as they please and they can purchase the services of contact center offshore outsourcing companies as is part of their rights. The government cannot force them to do anything. And their primary goal is top make profit. As long as contact center offshore outsourcing companies in the third world exist to provide cheaper services to corporations, corporations will keep taking advantage of such cheap services.

The president will not have enough power, even if it is just bargaining power, to coerce all American corporations to not outsource. This will stop profit, and corporations will not let that happen.