Call Center Outsourcing: Do you Have What It Takes?

Call center outsourcing has become so popular in the Philippines right now. So many call centers have sprouted up everywhere. One can find call centers in almost every city and not just one call center but a whole lot of them. This is especially incredible and has truly rivaled India as the number one call center location for the global competition. There are call centers everywhere in Manila, concentrated but not limited to both Ortigas and Makati. There are also call centers in Alabang, Baguio, Bacolod, Iloilo, Cebu, Zamboanga, Davao, and virtually everywhere that’s a city.

So, as a Filipino employee, do you think you have just what it takes to join the elite team of call center agents in all these call center outsourcing location in the country that is not just known for quantity (like India) but is renown for quality. Well you may think that you have just what it takes, but first browse through this list to see if you really have it.


call center outsourcing

A call center agent has to be English proficient. But this does not mean just plain being able to speak straight English, it also entails the ability to have a neutral or an American accent. It also means that one needs to have perfect grammar and the innate knowledge of the many idioms that are usually used in speech by American clients. This may be hard at first but really, if you, like almost all Filipinos, love to watch American movies, television shows, and music, then this should not be much of a problems.

The second most important thing is that one needs to be able to handle customer management. This includes both the ability to absorb the customer’s query at once and also the ability to remain calm, collected, and sharp in trouble shooting or processing the demands and queries. That is what you need to even consider joining a call center outsourcing company.