Philippines Call Center: Filipino Culture

The Philippines call center industry right now is growing at such a high rate. This industry can truly be called the sunshine industry because right now it provides jobs to thousands and thousands of Philippine professionals. The culture of the Filipino people is closely connected to why the country is highly successful in the contact global center industry game.

The Philippines was once a United States colony. As such, the influence of the U.S. weighs heavily upon the native culture. For one thing, American English is a major subject in all schools. And that’s not the half of it. Spoken English, English reading as well as writing is actually taught in Preparatory School, Kindergarten, all Grade School levels, all High School levels, and the first college years. And what’s more, the country is full of people who have had schooling since according to surveys a large part of the population has gone to school. Then, there is also the influx of American media from music, movies, literature, magazines, and television shows that is greedily consumed by the masses.


call center Philippines

Another great fact that makes Philippines call center businesses successful is that the country shares a lot more than language and culture with the United States. The country also shares the same systems with the United States. The legal system of the country, the educational system of the country, the business systems of the country and the government of the country are all patterned after the systems of the United States. With so much cultural affinity, there is no doubt that Filipino culture is a boon to Philippines call center businesses. Since contact center agents have to communicate quickly with United States based consumers, the need to be on the level is just so great. Without cultural affinity, the Philippines call center industry will not have succeeded to such great heights.